Terms and conditions of use

To avoid disappointment customers must ensure that their purchases have been agreed with Holloways sales staff either in person, or by telephone or fax.

tel +44 (0) 1886 884665
fax +44 (0) 1886 884796

Condition reports
Condition reports on individual items can be either verbal or written and will be supplied on request. These reports are for guidance only and may not cover all aspects of condition. Customers should be aware that garden antiques will not be in perfect condition and are strongly advised to view prospective purchases in person.

Holloways may agree to reserve an individual item for up to 14 days to allow customers time to view prospective purchases. No payment is required to secure a reservation, but Holloways retain the right to refuse a reservation without providing an explanation.


  1. Holloways always try to provide accurate information about the goods listed on hollowaysgardenantiques.co.uk, but customers are warned that errors may occur from time to time and they should always make their own checks on the veracity of details supplied.
  2. In particular dimensions should be treated as approximate only. Colour reproduction is as accurate as photography and transmission allow.
  3. The descriptions supplied on hollowaysgardenantiques.co.uk are the considered current opinion of the Holloways cataloguer.

Prices include UK VAT at the current rate and include the VAT Special Scheme where appropriate.

Prices are give in British Pounds (GBP). We use GBP for all transactions.

According to convention, Antique and Vintage Garden Ornaments measurements are given in inches, and Modern Garden Ornaments given in centimetres.
Measurements are as accurate as possible, but please allow for occasional errors. 

Holloways will usually arrange delivery to our customers in the UK as part of the sales agreement. Quotes for shipping to overseas customers can be supplied.
Please see delivery terms >

Online orders
Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that an error may occur. We will correct any errors as swiftly as possible but we cannot be responsible for any losses incurred. We reserve the right to refuse any order placed by using our website.

We will send an order acknowledgement email to you detailing the products you have ordered. This is not an order confirmation or order acceptance. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You providing incorrect Personal Information.
  • Delivery costs not being agreed.

When your order has been accepted an order confirmation will be sent to you by email.

Use of our website
We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket during the duration of the session - if you do not accept cookies you will be unable to use this website.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.

Holloways is not responsible for the content or accuracy of any external websites that can be linked to from hollowaysgardenantiques.co.uk

Personal Information and Security
You agree that the Personal Information you are required to provide when you place an order as a customer is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Department, calling us on 01886 884665 between 9am-5pm, Monday to Friday, or by email using the Contact Us form on our website. You agree to your information being kept on Holloways systems for their sole use, and in accordance with data protection law. If you do not wish to receive further marketing information from Holloways please contact our Customer Service Department between 9am-5pm, Monday to Friday, on 01886 884665 or by using our contact us form.

The payment of your online order is handled by a Payment Services Provider, Sagepay. This is a secure service using encryption and your credit/debit card details will not be seen or held by Holloways.